👋Welcome to OnlineLiveSupport
Welcome to the OnlineLiveSupport documentation and here you can find some handy guides to use the platform.
Introduction
OnlineLiveSupport provides a customer engagement suite, to let you view and manage your customer data, communicate with them irrespective of which medium they use, and re-engage them based on their profile.
Features:
OnlineLiveSupport supports the following conversation channels:
✔ Website: Talk to your customers using our live chat widget and make use of our SDK to identify a user and provide contextual support.
✔ Facebook: Connect your Facebook pages and start replying to the direct messages to your page.
✔ Instagram: Connect your Instagram profile and start replying to the direct messages.
✔ Twitter: Connect your Twitter profiles and reply to direct messages or the tweets where you are mentioned.
✔ Telegram: Connect your Telegram bot and reply to your customers right from a single dashboard.
✔ WhatsApp: Connect your WhatsApp business account and manage the conversation in OnlineLiveSupport.
✔ LINE: Connect your Line account and manage the conversations in OnlineLiveSupport.
✔ SMS: Connect your Twilio SMS account and reply to the SMS queries in OnlineLiveSupport.
✔ API Channel: Build custom communication channels using our API channel.
✔ Email: Forward all your email queries to OnlineLiveSupport and view it in our integrated dashboard. And more.
Other features include:
✔ CRM: Save all your customer information right inside OnlineLiveSupport, use contact notes to log emails, phone calls, or meeting notes.
✔ Custom Attributes: Define custom attribute attributes to store information about a contact or a conversation and extend the product to match your workflow.
✔ Shared multi-brand inboxes: Manage multiple brands or pages using a shared inbox.
✔ Private notes: Use @mentions and private notes to communicate internally about a conversation.
✔ Canned responses (Saved replies): Improve the response rate by adding saved replies for frequently asked questions.
✔ Conversation Labels: Use conversation labels to create custom workflows.
✔ Auto assignment: OnlineLiveSupport intelligently assigns a ticket to the agents who have access to the inbox depending on their availability and load.
✔ Conversation continuity: If the user has provided an email address through the chat widget, OnlineLiveSupport will send an email to the customer under the agent name so that the user can continue the conversation over the email.
✔ Powerful API & Webhooks: Extend the capability of the software using OnlineLiveSupport’s webhooks and APIs.
○ Send Custom Notifications via Send Message API (Eg OTP, Cart
○ Abandonment, Up sells, marketing notifications etc etc)
✔ Integrations: OnlineLiveSupport natively integrates with Slack right now. Manage your conversations in Slack without logging into the dashboard.
✔ Chatbot: Integration with Dialogflow
Quick links
Get Started
We've put together some helpful guides for you to get setup with our product quickly and easily.
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