> For the complete documentation index, see [llms.txt](https://docs.onlinelivesupport.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.onlinelivesupport.com/product-guides/integrate-telegram-to-website.md).

# Integrate Telegram to website

## How to create a Telegram channel?

**Step 1**. Go to "**Settings**" page by clicking the settings icon in the left sidebar.

<figure><img src="https://681852644-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FC7UywFMSkapMsq2nAN1Y%2Fuploads%2Ft86ZR53U8Ewp5b0vrI09%2Fimage.png?alt=media&amp;token=93bd3307-7bb7-43a4-b2ac-430b85563bcf" alt=""><figcaption></figcaption></figure>

**Step 2**. Select "Inboxes" from left side panel and Click on "Add Inbox" button.

<figure><img src="https://681852644-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FC7UywFMSkapMsq2nAN1Y%2Fuploads%2FDGxTUrv08JWhgM2p6a7L%2Fimage.png?alt=media&amp;token=ffb5da5a-daab-4640-ba8c-228ea6d5ab94" alt=""><figcaption></figcaption></figure>

**Step 3**. Click on "Telegram" icon.

<figure><img src="https://681852644-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FC7UywFMSkapMsq2nAN1Y%2Fuploads%2Fzaj3eyxWYM27cnuhXaeA%2Fimage.png?alt=media&amp;token=8e9f6c43-e02d-4540-ae51-549c47d81100" alt=""><figcaption></figcaption></figure>

**Step 4**. Create a new telegram bot using Telegram [BotFather](https://telegram.me/BotFather).

**Step 5**. Enter the API token of the telegram bot and click on "Create Telegram Channel".

<figure><img src="https://681852644-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FC7UywFMSkapMsq2nAN1Y%2Fuploads%2FPyApUQXgMd7SpK8GGwgr%2Fimage.png?alt=media&amp;token=571a6a0b-c8ad-41a1-8a6a-9e482ec16e5f" alt=""><figcaption></figcaption></figure>

**Step 6**. "Add agents" to your telegram inbox.![](https://681852644-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FC7UywFMSkapMsq2nAN1Y%2Fuploads%2FJArHWpdxWKRroXtk9Uu6%2Fimage.png?alt=media\&token=fad31ca1-6436-4c0b-bcd5-792d0bbcfbea)

**Step 7**. Hooray! You have successfully created a Telegram inbox.

<figure><img src="https://681852644-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FC7UywFMSkapMsq2nAN1Y%2Fuploads%2FIBfPONTTuSt0WnXYAwI0%2Fimage.png?alt=media&amp;token=93407d03-b0a3-4f23-970c-8de496a1bcce" alt=""><figcaption></figcaption></figure>

**Step 8**. Go to the Inbox settings page and verify that the inbox name matches the bot username created using BotFather.

**Step 9**. Send a message to the telegram bot.

**Step 10**. Check Chatwoot telegram inbox for the new message.

<figure><img src="https://681852644-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FC7UywFMSkapMsq2nAN1Y%2Fuploads%2F26Gfl2ZmP00RzDe93CWQ%2Fimage.png?alt=media&amp;token=69fe9286-7de0-4e34-a5d5-8b059c0e9b89" alt=""><figcaption></figcaption></figure>